|Get the item you ordered, or we will refund your money|
Almost all products in Vol Pol are covered under Vol Pol Protection program which ensures that the product is delivered to customer and the delivered product is same as described by seller. You will get a full refund if your order does not get delivered or the delivered product is significantly different from what was described in the listing.
After receiving product, you have 3 days to claim for refund. Refund button will be available on your order detail page after your order is confirmed. Click the button and select the reason for refund, in case of product not as described please attach screen shoots of received product and describe the issue. After receiving your claim and inspecting the issue, if the product is eligible for refund then we will send a return courier pickup. Returned products must be unused, in the same condition that you received it and in the original box and/or packaging.
Apart from Vol Pol Protection program, seller may also provide additional refund/replacement in circumstances like: size mismatch, not satisfied with product quality, want different colour option, etc. Please read the seller’s return policy on product page to check what kind of refund/return policy is provided by seller.